About Zaki Ullah
Zaki Ullah
Technical Analyst & Service Desk Analyst
Murree, Pakistan | Cell: +92 332 4343 454 | Email: iamxaki@gmail.com
Introduction
Bringing expertise in hardware and software troubleshooting, adept at diagnosing issues to pinpoint their root causes. With 14 years of hands-on troubleshooting experience, proficient in Computer/Laptop Hardware, Computer/Laptop Software, Basic Networking, Photography, Video Editing, and Designing.
Work Experience
Computer Hardware Technician - Lawrence College
2015 – Current | Murree, Pakistan
- Troubleshoot software and hardware issues for servers, computers, laptops, IP CCTV, and network problems.
- Conduct fiber optical splicing and testing.
- Proficient in CorelDRAW, Photoshop, photography, video editing, animation, and vlogging.
Lab Administrator - The Smart School
2013 – 2015 | Gujranwala, Pakistan
- Diagnose software and hardware issues in servers, computers, laptops, DVR CCTV, and network systems.
- Proficient in troubleshooting CorelDRAW and Photoshop design software.
- Skilled in photography and image editing.
IT Supervisor - 4G Store
2011 – 2013 | Gujranwala, Pakistan
- Resolving software and hardware issues on servers, computers, and laptops as well as addressing network problems.
- Troubleshooting problems related to software, hardware, servers, computers, laptops, and networks.
Skills
- Computer skills: Microsoft Office, MS Word, CorelDraw All Version, Adobe Suite
- Technical: Data Entry, Photography, Fiber Splicing, IP CCTV, Basic Networking & Hardware Troubleshooting
- Professional/Social: Teamwork, Project Management, Communication, Leadership, Organization, Problem-solving, Attention to detail
- Languages: Urdu (Native), English (Fluent), Hindi (Fluent), Punjabi (Fluent)
Education
Diploma in Information & Technology
Technical Education Punjab, Murree (2018)
The program provided a solid foundation in IT, networking, troubleshooting, and computer systems.
Diploma in IT & CS
Institute of Technology, Wazirabad (2012)
Intermediate in Fine Arts
B.I.S.E Gujranwala (2011)
Professional Certifications
Google IT Support Professional Certificate
Coursera, Google (2024)
IBM IT Support Professional Certificate
Coursera, IBM (2024)
Microsoft 365 Fundamentals
Coursera, Microsoft (2024)
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